Calling all Executives, Member Experience Leaders and Managers:



Join us in Lake Mary, Florida on Feb. 5 & 6, 2019, for our

Member Experience Leadership Summit




Don't miss this powerful, interactive and results-oriented program!



Learn the most effective ways to create and sustain organizational engagement, increase sales and service performance, develop your managers, AND get the most out of your credit union's ServiStar investment!

Who Should Attend?


Executives * Managers * Member Experience Leaders


This session is for those leaders who want to maximize your credit union’s culture, focus on member experience, and improve the management and coaching ability of your managers. This is an especially important session for ServiStar clients, both past and present


Registration is limited to only 30 participants!

2 days of coaching solutions!

You will walk out of this two-day session with solutions to your current, real-world coaching challenges.


  • How to ensure full buy-in and engagement from all leaders.
  • Understand how to lead and coach your managers so they will get results.
  • Learn the most effective ways to hold managers accountable for their coaching performances.
  • Address current coaching challenges at the executive level.
  • Network with other Member Experience Leaders.



 If you want to:

  • Increase accountability on your management team,
  • Maximize your ServiStar investment,
  • Avoid common pitfalls that hinder maximum performance,
  • Develop proven strategies to keep your culture and coaching on track, and
  • Brainstorm with other leaders facing similar challenges,

…then this is the session for you!



We will review the key coaching skills your managers learned. Then we will teach you how to ensure those skills turn into on the job, consistent behaviors. We will highlight accountability, remote coaching, inconsistent performance, and any topic/issue you submit prior to the end of registration.



You will leave this session:

  • Able to engage other leaders in their role in your organization's Member Experience-focused culture.
  • With guidance on specific employee and coaching issues you can address immediately.
  • Ready to lead your team to improved performance that you can measure.


Plus, the Leadership Summit will be customized to meet YOUR credit union's specific needs! Participants will help to design the topics via a pre-summit survey!


Accommodation Suggestions


The good news is there are a lot of hotels to choose from in the area! Here are a few of the closest ones:

Hilton Garden Inn - about 5 minutes away

Hilton Homewood Suites - about 5 minutes away

Marriott - about 9 minutes away


Stay and Play

Orlando is just 20 miles from Lake Mary. Come a few days before or stay a few days afterwards and enjoy the town whose nickname is The City Beautiful.

Register Now


Only $599 per participant


Member Experience Leadership Summit

Feb. 5 & 6, 2019

9:30 a.m. to 4 p.m. Eastern


1000 Primera Blvd., Lake Mary, FL 32746

Hosted by Central Florida Educators FCU


(For accommodation suggestions, see below left.)


ServiStar Consulting, 93 Poplar St., Franklin, TN 37064, www.servistarconsulting.com